User Manuals

By applying the appropriate experts to specific projects, we have built up a strong portfolio of user manuals and accessible guides. We manage the entire process, from research and evaluation, to copywriting and design.

To view a selection of our guides, you may need to download the latest Adobe Reader:

• Guide to Direct Payments
• Guide to Training Personal Assistants
• Guide to Initial Assessment published by Mindset - written in partnership with Alison Sumpter.
• Guide to carrying out evaluation for ESF projects

These guides are popular for a number of reasons:

• We talk to the target audience, to understand what they want, how they want it presented and what information it must include.
• We focus on using plain English, often testing early drafts with the target group to check we have got it 'right'.
• We understand that people want just enough information to carry out a task, and no more. We give them just enough information to digest and act upon.
• We make sure that all our publications are simple, memorable, inviting and fun!